Please note we have a 30-day return policy. We are only able to accept returns on unopened and unused items.
When will my order arrive?
We use Royal Mail to ship our orders to you. There is both a 24-hour tracked and a 48-hour tracked option at the checkout. If you have not received your order in the allocated time, please let us know and we will track it down for you.
Please make note of any upcoming mail strikes when placing your order.
We don't directly purchase or use palm oil in our products and we do our very best to avoid it. However, some ingredients may contain small amounts of derivatives. In this case, they are RSPO MB certified sustainable. You can find out more here.
Are the My Skin Feels products natural?
Yes, they are over 99% natural. You can find out more here.
Are the My Skin Feels products organic?
Our products contain organic ingredients where they could be certified. A lot of our ingredients have come from organic sources, but because the rescued food process is so new to the market they have not yet been certified organic.
We are hoping to increase the amount of organic ingredients we use and to encourage the certifying body to recognise rescued food waste as organic where suitable.
Are the My Skin Feels products vegan?
Yes, they are 100% vegan.
Are the products suitable for sensitive skin?
Yes, both products have been dermatologically tested and are suitable for sensitive skin.
Can I eat the My Skin Feels products?
Please note, our products are for external use only.
Do the My Skin Feels products contain Parabens?
Nope. We don’t contain any of the below either.
Artificial Dyes or Colours
Artificial Fragrances or Perfumes
Animal Products or Testing
Does My Skin Feels test on animals?
Absolutely not. We are big animal lovers and we’re strongly against animal cruelty of any kind.
Does your moisturiser contain SPF?
Not currently. It’s hard to make a good quality, ocean-friendly, natural SPF but watch this space!
How are the My Skin Feels products fragranced?
They are naturally fragranced with a unique essential oil blend. You can see it below:
You can use My Skin Feels Clean to wash off makeup but please take care to avoid contact with your eyes. If this occurs wash the affected area thoroughly with water. If irritation occurs discontinue use.
What do you mean by rescued food waste?
You can read all about our unique blend of ingredients rescued from the food and drinks industry here.
What if I have a reaction to the My Skin Feels products?
In the unlikely event that this does happen, please email us at email@example.com and we will help you right away.
What us the PH of My Skin Feels Clean?
It's PH level 5.45
Where is My Skin Feels manufactured?
Right here near our home in Brighton, UK.
How do I recycle my empties?
All of our cardboard boxes, stickers, tape and postcards can go straight into the recycling bin.
To recycle our products:
Finish your products
Unscrew the plastic cap from the aluminium tube
Pop both items separately in your recycling bin
It’s worth checking with your local recycling facility. If you're unsure please contact us at firstname.lastname@example.org.
How do I send the plastic lids back to you?
If you're unsure how to recycle the plastic caps, you can send them back to us and we will recycle them for you. Plus, send us a picture of your recipe and we will knock it off the price of your next order.
You can send them to the below address:
My Skin Feels Recycling
44 North Road
* T&C: Royal Mail 1st and 2nd class postage only. Pretty please make sure they are fully rinsed before you send them back to us.
What are your plastic caps made from?
They are made from recyclable PP Polypropylene Plastic. You can find out more here.
Setting New Standards
‘My Skin Feels, a Brighton-born skincare brand, is setting new sustainability standards. At the core of its two products is an antioxidant rich blend of ingredients rescued from the organic Italian food and drinks industry Case in point?'
Please look up this brand!
'If you have teens or a husband who doesn't really appreciate scientific, 'high-science' skincare that costs a fortune, but they want a good, decent, sustainable, well thought through, efficacious product that’s really doing good, rather than just being another product on the shelf, then please look up this brand.'
- Jo Jones
Feel Good Factor
'Natural daily hydration with the feel-good factor.'
Never Felt Better
'Absolutely love the smell of both products. I've been using them consistently for more than a month, and my skin has never felt better! '
'It's range is carefully and mindfully crafted. My Skin Feels Clean is a zingy cleanser that removes make-up, dirt and grime and wakes up skin fast!'
- Georgia Day
Choosing a selection results in a full page refresh.