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Shipping and returns

Do you ship internationally?

Yes we ship all over the world via our partners at Wolf & Badger. They make international shipping super quick and easy so you get our products faster. You can check out more about their shipping rates here but please note, they are much cheaper than if we were to ship to you directly ourselves.

My Skin Feels does not accept any liability for additional taxes and charges relating to clearing your goods through customs. These are the responsibility of the customer. This also applies to goods returned by the customer.

How much is postage?

UK postage is via Royal Mail and is the following.

  • £2.99 tracked 48-hour delivery
  • £4.99 Tracked 24-hour delivery

Prices differ for the EU and the USA and vary dependant on country and weight.

My order is wrong- help!

If there's anything is wrong with your order please send us an email on contact@myskinfeels.com and we will do our best to fix it pronto!

What’s your returns process?

If you're unhappy for any reason, please email us at contact@myskinfeels.com.

Please note we have a 30-day return policy. We are only able to accept returns on unopened and unused items.


When will my order arrive?

We use Royal Mail to ship our orders to you. There is both a 24-hour tracked and a 48-hour tracked option at the checkout. If you have not received your order in the allocated time, please let us know and we will track it down for you.

Please make note of any upcoming mail strikes when placing your order.


Your data

How I my personal data kept?

Please see our privacy policy here.


Are the My Skin Feels Palm Oil free?

We don't directly purchase or use palm oil in our products and we do our very best to avoid it. However, some ingredients may contain small amounts of derivatives. In this case, they are RSPO MB certified sustainable. You can find out more here.

Are the My Skin Feels products natural?

Yes, they are over 99% natural. You can find out more here.

Are the My Skin Feels products organic?

Our products contain organic ingredients where they could be certified. A lot of our ingredients have come from organic sources, but because the rescued food process is so new to the market they have not yet been certified organic.

We are hoping to increase the amount of organic ingredients we use and to encourage the certifying body to recognise rescued food waste as organic where suitable.

Are the My Skin Feels products vegan?

Yes, they are 100% vegan.

Are the products suitable for sensitive skin?

Yes, both products have been dermatologically tested and are suitable for sensitive skin.

Can I eat the My Skin Feels products?

Please note, our products are for external use only.

Do the My Skin Feels products contain Parabens?

Nope. We don’t contain any of the below either.

  • Phthalates
  • Artificial Dyes or Colours
  • Artificial Fragrances or Perfumes
  • Silicones
  • Animal Products or Testing
  • Formaldehyde
  • PEGs

Does My Skin Feels test on animals?

Absolutely not. We are big animal lovers and we’re strongly against animal cruelty of any kind.

Does your moisturiser contain SPF?

Not currently. It’s hard to make a good quality, ocean-friendly, natural SPF but watch this space!

How are the My Skin Feels products fragranced?

They are naturally fragranced with a unique essential oil blend. You can see it below: 

Citrus Sinensis Peel Oil Expressed, Citrus Nobilis (Mandarin Orange) Peel Oil, Saccharomyces Ferment Lysate Filtrate, Citrus Bergamia Peel Oil Expressed, Citrus Limon (Lemon) Peel Oil, Citric Acid, Citrus Aurantium Leaf Oil, Citrus Grandis (Grapefruit) Peel Oil, Litsea Cubeba Fruit Oil

Can I use the products to remove makeup?

You can use My Skin Feels Clean to wash off makeup but please take care to avoid contact with your eyes. If this occurs wash the affected area thoroughly with water. If irritation occurs discontinue use.

What do you mean by rescued food waste?

You can read all about our unique blend of ingredients rescued from the food and drinks industry here.

What if I have a reaction to the My Skin Feels products?

In the unlikely event that this does happen, please email us at contact@myskinfeels.com and we will help you right away.

What us the PH of My Skin Feels Clean?

It's PH level 5.45

Where is My Skin Feels manufactured?

Right here near our home in Brighton, UK.


How do I recycle my empties?

All of our cardboard boxes, stickers, tape and postcards can go straight into the recycling bin.

To recycle our products:

  • Finish your products
  • Unscrew the plastic cap from the aluminium tube
  • Pop both items separately in your recycling bin

It’s worth checking with your local recycling facility. If you're unsure please contact us at contact@myskinfeels.com.

How do I send the plastic lids back to you?

If you're unsure how to recycle the plastic caps, you can send them back to us and we will recycle them for you. Plus, send us a picture of your recipe and we will knock it off the price of your next order.

You can send them to the below address:

My Skin Feels Recycling


44 North Road

Tower Point



* T&C: Royal Mail 1st and 2nd class postage only. Pretty please make sure they are fully rinsed before you send them back to us.

What are your plastic caps made from?

They are made from recyclable PP Polypropylene Plastic. You can find out more here.